Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@noasgrace.com. Please note that returns will need to be sent to the following address: Noa's Grace 1015 S. Dillard St. Suite 23, Winter Garden, FL 34787

Refunds (where applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@noasgrace.com.
If your return is accepted, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 48 hours. Note that your bank may take 7-10 business days to process your refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@noasgrace.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Products that have been opened and used cannot be returned.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges (where applicable)
We only replace items if they are defective or damaged. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please send tracking for all returns. We don’t guarantee that we will receive your returned item.